I. pre-sales service:
Provide customers with free consultation service on elevator technology, including well design, elevator parameter design, civil construction, and related laws and regulations.
Ii. Sales service:
1. Provide a complete set of design plans and design drawings for free;
2. Guided the construction work of the client well road for free, and cooperated with customers to solve various problems of civil construction;
3, before the elevator consign is used, assigned to the customer of the elevator, on-site training mainly aims at the disposal of emergency rescue of the elevator, the elevator abnormal record and feedback, used in the process of the maintenance and the establishment of a file, and so on.
1. Covering the nationwide after-sales service network.
TOYON elevator has branches in major cities in China, providing local customers with the first response and quick spare parts supply.
2. Warranty service
Free warranty service for 1 year, providing lifelong maintenance service;
Arrange full-time after-sales service personnel to take charge of the maintenance work of the elevator twice a month, establish the maintenance tracking file, and accept the supervision of the use unit.
3. 24-hour emergency repair service.
A 24-hour customer service hotline set up for emergency services will provide you with a temporary call service in the first place.
If can't repair parts, TOYON elevator will immediately from the service site spare parts warehouse to take out the new parts to replace, as far as possible in the shortest possible time to restore the normal running of the elevator.
4. Internet of things monitoring platform.
Set up the Internet of things monitoring platform at headquarters, constantly monitor the operation status of elevators across the country, realize elevator failure warning, distress call, and detailed records.
5. Elevator insurance + service.
TOYON elevator joins hands with insurance company, carry out "elevator insurance + service" activity, can reduce the maintenance cost of elevator not only, still provide the double insurance that has no worries for the customer.
6. Customer service center
TOYON elevator set up a special customer service center to provide customers with the best refined services.
Not only the telephone return visit, but also arranged the customer service personnel to return to visit, supervise and check the maintenance condition of the maintenance personnel, and the service attitude; And customer complaint handling;
Provide pre-inspection service and assist in the inspection;
Provide elevator system upgrade service;
Free to provide lifelong technical consulting services for customers.